At Notary Near Me 24hrs, we strive to deliver reliable and professional service. Because our work involves travel, preparation, and legally binding documents, the following refund policies apply:

 

1. Services That Are Non-Refundable

The following fees are non-refundable under all circumstances:

• Travel Fees

Once a notary has been dispatched, travel fees cannot be refunded, even if:

• The appointment is cancelled

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• The signer is unavailable

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• Documents are incorrect or incomplete

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• ID cannot be verified as credible (Credible documents can be a State ID, Drivers License, Passport, or Travel Visa)

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• After-Hours / Emergency Fees

Late-night or emergency dispatch fees are not refundable once the notary is en route.

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2. Refundable Situations

Clients may receive a refund ONLY if:

• The notary has NOT been dispatched

AND

• No work has been performed yet

In this case, any deposit paid minus processing fees (if applicable) will be refunded.

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3. Deposits

Deposits secure your appointment and reserve a time slot.

Deposits are refundable only if cancelled at least 12 hours before the appointment AND the notary has not yet been dispatched.

If a notary has already begun traveling, the deposit becomes non-refundable and is applied toward the travel fee.

 

4. Apostille Service Refunds

Because apostille services involve government submission, the following applies:

Refundable (Before Submission):

• If you cancel before your documents are submitted to the state/county, you may receive a refund minus pickup fees and administrative work already completed.

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Not Refundable (After Submission):

• Once documents are submitted for apostille processing, the service is fully non-refundable, as government fees cannot be reversed.

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5. No-Show Refunds

No-shows receive no refunds, including but not limited to:

• Not being present at the appointment

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• Incorrect or missing documents

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• Missing, not a valid form of ID or expired ID

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• Failure to answer phone/text upon arrival

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• The full travel fee will still be charged.

 

6. Duplicate Charges or Billing Errors

If a payment is accidentally duplicated or processed incorrectly, we will refund the duplicate charge immediately upon verification.

 

7. Refund Processing Time

Approved refunds are processed within:

• 3–7 business days for debit/credit card payments

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• Instantly for cash transactions (in-person only)

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• 1–2 business days for Zelle or Cash App refunds

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**(Times may vary depending on your bank.)